Dear Users,

To help you clearly understand the mall’s free shipping benefits and related rules, and avoid confusion during shopping, we hereby provide a detailed explanation of the mall’s free shipping policy as follows. For any issues not covered herein, please contact customer service for consultation.

I. How to Enjoy Free Shipping?

(I) Daily Basic Free Shipping

Free shipping on reaching the minimum spend: For a single order, if the actual payment amount (Note: excluding the amount deducted by coupons and points, as well as taxes and shipping fees themselves) reaches ¥88, you can enjoy free regular express shipping.
▶ Applicable scope: Non-remote areas in mainland China (some counties in Xinjiang, Tibet, Qinghai, Inner Mongolia, Gansu, etc. are classified as remote areas; please refer to the system prompt during order checkout for details).

II. Situations Not Eligible for Free Shipping

1. Special Products

• Fresh and frozen products require cold chain transportation. Regardless of the order amount, an additional ¥10 cold chain service fee will be charged.
• Large-sized products (weight > 30kg or volume > 0.5m³, such as refrigerators, wardrobes, treadmills, etc.) require dedicated line delivery and are not eligible for free shipping. The specific fee will be automatically displayed during checkout.

2. Value-Added Services

When you choose fast delivery services such as "Express Delivery" or "Scheduled Delivery", you need to pay the corresponding service fee and are not eligible for free shipping.

3. Remote Areas

Even if the order amount for remote areas reaches ¥88, an additional remote area delivery fee of ¥5-¥10 will still be charged. The specific amount is subject to system calculation.

4. Split Orders

If you purchase multiple products at the same time and place separate orders, each order must individually meet the ¥88 minimum spend to qualify for free shipping; if you combine the products into a single order and the amount reaches ¥88, you can enjoy free shipping for that one order.

III. Frequently Asked Questions (FAQs)

Q1: Will the shipping fee be deducted if I return part of a free shipping order?
A1: If the actual payment amount of the remaining products is less than ¥88 after partial return, the basic shipping fee that was waived for the original order (¥5-¥15) will be deducted during the refund process.

Q2: Can I transfer the free shipping benefit to others?
A2: No. The free shipping benefit is only for use with your own account and cannot be transferred or redeemed for cash.

Q3: How do I confirm if my order is eligible for free shipping?
A3: On the order checkout page, the system will automatically determine whether the order meets the free shipping conditions. If it does, the shipping fee will be directly waived, and you can check this in real time.